In today’s competitive market, a company’s success is measured not only by the products or services it offers but by the experience it delivers to every customer.
At Urbanmine, a leader in Winnipeg’s metal recycling industry, this belief is deeply embedded in the company’s culture.
Building on a Legacy of Trust and Transparency
Founded in 2007 by Mark, Haderra, and Adam Chisick, Urbanmine was born from a century of family experience—four generations rooted in the metal recycling trade. The Chisick family set out to do things differently, placing honesty, transparency, and fair pricing at the core of the business. These values are more than just business practices—they’re guiding principles that shape every employee and customer interaction.
Investing in People: The Heart of Service Quality
Urbanmine’s workplace culture is built on the belief that a positive environment leads to empowered, committed employees. From the start, the company focuses on hiring individuals with the right mindset and a drive for excellence. Robust training programs ensure every team member—whether working with customers on-site or behind the scenes in logistics—is well prepared to deliver exceptional service.
Employees are also encouraged to share feedback and offer suggestions, creating a workplace where every voice matters and improvements are made by those who know the work best.
A Culture of Continuous Improvement and Lean Manufacturing
Urbanmine treats service excellence as an ongoing journey. Its commitment to continuous improvement is reflected in its close collaboration with manufacturers and investment in research and development. Adopting Lean Manufacturing principles allows the company to reduce waste, increase efficiency, and fine-tune processes across all departments.
This approach empowers employees to identify issues and drive solutions that improve workflow, safety, and customer satisfaction. By embracing data-driven decision-making and streamlined operations, Urbanmine keeps its scrap metal recycling services in Manitoba efficient, cost-effective, and environmentally responsible.
The Ripple Effect: From Employees to Community
The positivity fostered inside Urbanmine extends well beyond its walls. The team’s energy and dedication have fuelled impressive growth—from a five-person operation to a company with over fifty employees. That same spirit has helped build long-term relationships with both customers and suppliers.
Urbanmine’s story shows that the quality of service a company provides is directly tied to the strength of its workplace culture. By hiring the right people, encouraging open communication, supporting continuous improvement, and staying true to its founding values, Urbanmine has set a new standard in the scrap metal recycling industry. It’s a clear example of how a healthy, values-driven culture leads to meaningful customer experiences and lasting trust in the community.
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